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Phone:1-800-292-5343
Customer Service Phone Hours
1-800-292-5343
Email:customerservice@cyclegear.com
Address:
Return Policy
Store Description:
Shipping Info.:
If you order $100 (USD) or more in stuff, your ground shipping is FREE!
Only the cost of merchandise, as shown in the cart, is considered in this calculation - tax and other fees don't matter when we're determining if you're into the $100+ range. Tires and oversize items may still require a separate shipping fee (see below).
Your entire order must be shipped to one address only.
Customers are responsible for shipping fees on all returned items (unless, of course, we messed up the order!). There are additional charges for expedited return shipping options as well as the aforementioned oversized item fees.
Most orders are processed and shipped within two or three business days.
Occasionally, we need to obtain items from other locations to fill an order, but there is never a handling fee for this service. Unfortunately, this may delay the order's shipment. If we can't ship your order within six days, we'll call and/or send an email with the expected ship date. Orders are not processed or shipped on holidays or weekends (because, like you, we're out riding). Any items not shipped within thirty days may be cancelled (unless you instruct us otherwise). Orders must be placed by noon (Pacific Time) to give us a chance to get your item(s) out the door that same day.
Overnight orders must be placed by phone.
We want to make sure that everything goes smoothly with every order, but we understand that it's most critical when you want your stuff overnight. To request Overnight shipping, please call us at 1-800-CYCLEGEAR (1-800-292-5343). We'll check stock to confirm that items are immediately available and advise you of anything that could delay your shipment.
2-Day and Overnight shipping happens as soon as we have the item(s) in hand.
As mentioned above, orders must be placed by noon to give us a chance to get your item(s) out the door that same day. We might need to get your items from a vendor or one of our stores and your items will be shipped with the expedited service as soon as they arrive at one of our warehouses. Only business days count when calculating delivery time, so if you request 2-Day shipping and the order gets out the door on Friday, you'll get it on Tuesday.
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