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Customer Service Phone Hours
2555 West 190th Street
Torrance, CA 90504
Damaged Products: Please call us immediately so we can file a claim with the shipping company. We only have 15 days from the day we shipped your order to you to file a claim; after 15 days, the shippers will not allow us to file. When we file the claim, the shipper will send a representative to inspect the package on-site, or will have it returned to us to be inspected at our warehouse. A claim can take a week or more to resolve; please be patient as we work with the shipping company to resolve the matter.
Please contact your account executive within 15 days of purchase for a Return Authorization (RA) number before returning your product to PC Mall. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return.
Shipping charges: Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. PC Mall will match the shipping method and pay for shipping charges on replacement or exchange products. We strongly recommend you fully insure your return shipment in case of loss or damage.
All refused orders will be subject to a restocking fee. Shipping charges are not refundable. In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to PC Mall.
A minimum restock fee of 15% may be applied to products returned as defective that test to be operational upon return. Additionally, any return that has missing accessories or is incomplete in packaging will be subject to the minimum 15% restock fee.
PC Mall - Technology Solutions for Tomorrow!
For international addresses or APO/FPO zip codes you must place your order by phone at 310-354-5600 or (800) 555-6255 in the US.
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