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Customer Service Phone Hours
2300 Southeastern Ave.
Indianapolis, IN 46283
We're sorry for any inconvenience, and we've made returning your item(s) easier than ever! Choose from three convenient return options - select one of our two easy UPS return options or another carrier of your choice. You can access our easy return information by scrolling down to the return instructions below, or follow the easy return steps listed on the invoice. We've also included a self-adhesive return label for your convenience.
This does not apply to items received from Avenue�. Avenue� products will include a return label on the invoice that can be used for USPS or UPS. Return fees must be paid for at the time the package is returned.
FIRST THINGS FIRST... Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. (You can provide us with up to 2 return reason codes.) Before you select a return option, take a moment to make sure you've enclosed your invoice before you seal your return package. Also, take care to wrap your return package securely.
Plus size clothing for women, big and tall clothing for men, women's shoes, and more for the plus size customer at OneStopPlus.com
Pending credit card approval, in-stock merchandise sent via:
Standard Delivery: will arrive within 4-7 business days, to the contiguous US. In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 20 business days for delivery.
Express Delivery: will arrive within 3 to 4 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 10 business days for delivery.
Superfast Delivery: will arrive within 2 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 7 business days for delivery.
In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status on-line, contact us via email, or call (800) 400-4481.
If you have a question regarding an order you placed, you may check your order status online. Please have your order number available.
Gift Certificates are shipped via First Class Mail and will arrive within 3-5 business days.
e-Gift Certificates are emailed to the recipient within 1 business day, if purchased before 3PM EST, and within 2 business days if purchased after 3PM EST. The purchaser's credit card will be charged the amount of the e-Gift Certificate at checkout.
We don't ship international orders, we only ship to US possessions APO and FPO's.
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