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Customer Service Phone Hours



NY&C - New York & Company Customer Service
229 Hollie Drive
Martinsville, VA 24112

Return Policy

Just bring the package invoice, the items(s) to return or exchange, a valid government-issued photo ID and the credit card used for the original purchase to any New York & Company store. The package invoice will serve as your receipt.

Without the invoice, you will be credited the lowest selling price of the item. For returns, you will be issued a merchandise credit in the amount of the lowest selling price of the item. For exchanges, the lowest selling price of the item will be credited towards your new purchase. To find the New York & Company store nearest you, click here. We regret that we cannot accept returns or exchanges from New York & Company stores at Shipping and handling charges and return mail charges are not refundable.

If for any reason you are not satisfied with your New York and Company purchase, simply return it within 60 days of purchase. A current valid photo ID (such as a driver's license, state-issued non-driver's ID, or military ID) is required for all in-store returns and will be recorded at the time of the return. We maintain a company-wide database of return information.

When you present your receipt, we will issue a cash refund or charge credit, depending on how you paid for the original purchase.

For merchandise paid for by check we may require a 10 business-day waiting period from the date of the original purchase prior to processing returns.

If you do not have a receipt, we will give you a merchandise credit for the returned items at the lowest known selling price. When you redeem a merchandise credit, you must present a current valid photo ID (such as a driver's license, state issued non-driver's ID, or military ID) which will be recorded at the time of the redemption. Merchandise credits are non-transferable and are not valid at We offer a one-time price adjustment within 14 days of the purchase date with a receipt and merchandise present.

Merchandise purchased at New York & Company Outlet stores may only be returned to New York & Company Outlet stores. All refunds are monitored by XBR reporting and analysis software. We reserve the right to limit the number of returns per customer at any time, with or without a receipt.

Store Description:
Womens apparel, accessories and footwear. Clothing available in sizes 2-18, petites and tall.

Shipping Info.:

NY&C - New York & Company currently ships to the 50 United States and APO/FPO addresses. We ship Standard, 2 Day and Next Day delivery within the continental United States. We currently do not ship to post office Boxes. For shipments to Alaska, Hawaii, our standard is First Class mail through the United States Postal Service. Next Day and 2 Day delivery are not available to APO/FPO addresses, Alaska, or Hawaii. At this time, we do not ship to international addresses.

Each order can be shipped to only one address. If you would like to send items to different addresses you will need to place an order for each address.

Orders will be processed and shipped pending credit card authorization. When you place an order, New York & Company will pre-authorize your credit card to ensure the funds are available. If you are using MasterCard or Visa, the pre-authorization may appear as if you have been charged. With some institutions' cards, the funds become unavailable, but the account is not debited until the order ships. If the order is canceled for any reason, the time it takes for the hold to release depends on the issuer of the card.

All deliveries are pending credit approval, merchandise availability, delivery and weather conditions.

Apparel-Womens > Womens-Clothing
Clothing-Accessories > Jewelry
Apparel-Womens > Juniors
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