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Customer Service Phone Hours
3000 John Deere Rd
Toano, VA 23168
Price Guarantee: Lumber Liquidators is committed to having great low prices everyday and they guarantee it. So if you find the same grade flooring, warranty and shipping costs from another dealer, at a lower price, upon verification Lumber Liquidators will beat the price. Measurement and Quantity: Flooring is sold by the box/bundle. The actual square footage may differ when rounded to the nearest box/bundle size. You will be charged for the actual footage shipped. Lumber Liquidators assumes no responsibility for measurement errors. Delivery and Lead Times: All delivery dates are estimates. They recommend that you do not book installation until you receive your product. All deliveries are curbside deliveries. Customer is responsible for unloading. Freight Driver can hand boxes/bundles from the truck, but customer is responsible for moving delivery into the home. Inspection: Claims for damage or shortages must be made upon receipt of product. Do not install defective product, use constitutes acceptance. Acclimation: Allow flooring to acclimate in the installation area for 3-7 days. It is the installers responsibility to determine acceptability of the moisture level. Exchanges: Exchanges will be permitted for products of equal or greater value, within 30 days of receipt, without a restocking fee. Close-out items excluded. Product must be in the original condition and have been properly stored. Defective product may be exchanged, prior to installation at any time. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason. Any shipping costs are the sole responsibility of the customer. Returns: Returns must be made within 30 days of receipt. Approved returns are subject to a 20% restocking fee. No returns on open bundles, close-outs, odd-lots, laminates or items no longer in stock. Special orders are non-cancelable and may not be returned for any reason, other than defect. Any shipping costs are the sole responsibility of the customer. Shipping and delivery charges are non-refundable. They accept cash, checks and credit cards. There is a $25 returned check fee. Questions, comments or complaints - please call their Customer Care Team at 1-800-366-4204.
Hardwood Flooring for Less! Purchase beautiful hardwood flooring products at extraordinary savings.
* Free Shipping not included for local store only inventory. Shipping not included for store-to-store transfers of local store-only inventory. Delivery of flooring products is "curbside" or first floor only. If you require special shipping arrangements (up stairs, rooftop etc.) we recommend that you select the "Special Shipping Arrangements" option on the Shipping Method page in checkout and complete the purchase of items in your order without specifying a specific shipping method. Upon receipt of your order, our Customer Service representative will call you to discuss the special shipping arrangements you might require.
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