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Customer Service Phone Hours
5401 Hangar Court
Tampa, FL 33634
If you are not satisfied with a product from linensource, just follow the steps below. Items may be returned within 45 days of receipt, in original condition, for an exchange or refund (excluding any discounts and delivery charges). All returns must be insured UPS or Parcel Post. No CODs or Outside Contractor packaging or shipping charges will be accepted. Just follow these 5 simple steps: 1. Complete the return/exchange section on the back of your packing slip. 2. Package the item(s) in a sturdy carton enclosing the packing slip. 3. Securely attach the enclosed prepaid return authorization label to the outside of the carton. 4. Give the carton to your UPS driver or take it to The UPS Store closest to you. To find your closest center visit http://www.theupsstore.com. They will charge a $7.50 return package fee for each label used regardless of the weight or size of the package. Charges will be deducted from your refund/credit or charged to your account. 5. Keep a copy of your UPS package tracking number and you can easily follow the progress of your package by going to http://www.ups.com. Please allow 2-3 business days for them to process your return once they have received it. If there is a problem with your order, they want to make things right. Feel free to call them at 1-800-466-8447 if they can be of assistance. These policies represent the entire policies and all prior policies are hereby revoked. Their failure to exercise any rights under these policies shall not constitute a waiver of such rights.
Linensource offers a rich selection of bedroom and bath furnishings from todays top designers to renew, brighten and refresh your home.
Most orders are shipped via UPS from our Tampa, FL warehouse within two days of receipt to arrive within 4-6 business days. In the event of a delay, they will attempt to notify you by email or postal mail. They ship to the entire U.S., its territories and possessions, including Puerto Rico, Guam, U.S. Virgin Islands and overseas military APO/FPO addresses. Selected items, due to weight and/or size limitations may not be eligible for shipment outside the continental United States. Orders shipped to APO/FPO addresses cannot be delivered via UPS and will be shipped Parcel Post to arrive within 7-10 business days. Items sent directly from their suppliers may take longer, and items ordered together may not arrive in the same box. They regret that they cannot ship to foreign countries and they do not ship C.O.D. or freight outside of the continental U.S. Please call 800-466-8447, fax 813-882-4605, or e-mail customer service for additional shipping information. Hours of operation are Monday through Friday 7 AM- 6 PM EST. Surcharges (applied to rate table below) Amounts listed below will be added to shipping total as appropriate. Overweight orders from 10-25 lbs. require an additional $7.50. Overweight orders over 25 lbs. require an additional $12.50. Very heavy items (furniture, beds, etc.) may require additional shipping charges. Charges vary by weight and destination, for an exact shipping quote call 800-434-9812. Hours of operation are Monday through Friday 7 AM - 6 PM EST. Expedited delivery on these items is not available. Orders for furniture that include in-home delivery charges require an additional $12.00 per flight of stairs in addition to the delivery charges shown for the various furniture items, if you have more than 6 stairs (up or down). Expedited Delivery For an additional fee, shipping may be upgraded to expedited delivery. 2-3 Business Day add $17.50. 3-4 Business Day add $10.00. Items with a specific shipment time noted (e.g. allow 4 weeks for delivery) cannot be expedited. Backorders Backordered items will be shipped separately when available, at no extra cost, via ground. Sales Tax Florida state sales tax of 6% is charged on all shipments delivered in the State of Florida. A county surtax is added to the state rate and varies by county. Shipping charges are taxable in the State of Florida. Shipping Rate Table Shipping cost is based on the amount you order. The charges shown below are for a single address. Order Amount includes the total price of the items, plus applicable taxes and surcharges. 0 to $25.00 . . . $5.50 $25.01 - $50.00 . . . $7.95 $50.01 - $75.00 . . . $9.95 $75.01 - $100.00. . . $12.50 $100.01 - $150.00 . . . $15.50 $150.01 - $200.00 . . . $18.50 $200.01 - $300.00 . . . $21.50 $300.01 - $500.00 . . . $25.50 Over $500.00 . . . $30.50 Any Questions? . . . call 800-434-9812 Shipping and handling amounts presented during checkout are estimates based order value, shipping location, and item weights; actual item weights may vary. Actual shipping and handling charges will appear on the invoice that will be sent to you.
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