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Customer Service Phone Hours
JOS A BANK
P.O. Box 1000,
Hampstead, MD 21074-4000
Returns are easy at Jos. A. Bank.
By Mail When making a return by mail, please include the Packing slip and indicate the reasons for return. Insure the package and send it to:
Jos. A. Bank Returns
500 Hanover Pike
Hampstead, MD 21074
You can return items to any Jos. A. Bank Retail Store location. For a store near you, see our store locator or call 1-800-285-2265.
Jos. A. Bank Clothiers - The Expert in Men's Apparel
Delivery. Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within two business days after the shipment date. Most orders for in-stock merchandise received by 12:00 noon ET on a business day are shipped on the day received. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, gift card or shoe purchases; delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of Jos. A. Bank. To receive your order within one business day from shipment, please request Next Day Air for an additional $15.00. Saturday deliveries are an additional $20.00 and there is a $10.00 additional charge for shipments to Alaska, Hawaii and Puerto Rico. Please note-all deliveries to P.O. Boxes or APO/FPO addresses must be shipped parcel post and required additional time for delivery. Shoes are drop shipped from our vendor and require an extra 2-3 weeks for delivery. An additional handling charge of $5.00 will be added for each pair of shoes ordered.
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