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Customer Service Phone Hours
260 East Gish Road
San Jose, CA 95112
Return Policy 30 Days Worry Free Replacement Guarantee We will make sure you are satisfied with your purchase at GigaSonic. Everything you buy from us will be backed by our 30 Days Worry Free Replacement Guarantee. You may return the product for replacement or credits within 30 days of your purchase if the product does not meet your expectation. All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner's manual, and show no signs of wear or abuse; Refunds are made for product value only, excluding shipping and handling charges.
Find musical instruments, guitar & keyboard instruments, music equipment of Computer music recording software and more.
Shipping Policy Most items are normally shipped the same business day for orders placed before 1PM PST, paid with credit card or paypal without complication. Exceptions to this policy are expensive items, items that are specifically designated as "Normally shipped in 1-3 business days" in the item descriptions, drop shipped items and back ordered items. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day. Gigasonic.com offers several shipping choices to fit the customer's needs. We currently ship by UPS for a majority of domestic shipments. We ship by US Postal Services (USPS) for anything below 2 lbs, APO/FPO, non-continental USA addresses and international addresses. We ship by a trucking company only for very large packages. Gigasonic.com sometimes does drop shipping for customers. Depending on shipping weight and location of the orders, Gigasonic.com uses USPS Express Mail, UPS Next day or 2nd day service for expedited shipping service selected by customers. Shipping charges are calculated using actual weight of items. A nominal charge is added for the packaging materials ($0.25-$3 depending on package size), labor and handling ($1-5 per order)). The more you buy, the less your shipping cost is as a percentage of your total amount and on a per unit basis. For example, shipping one keyboard may cost $10, however shipping four keyboards may cost only $20 ($5 per keyboard). Due to errors in our weight database, the calculated shipping cost is occasionally, although rarely, wrong and Gigasonic.com reserves the right to correct such mistakes. Currently, this is affecting less than 1% of all the orders and the correction could be a decrease. Gigasonic.com is not responsible for any physical damage to products by shipping company.
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