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| Store Information |
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contact information:
Phone:1-800-701-8431
Customer Service Phone Hours
email:
address:
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Return Policy
If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 21 days of purchase or invoice date, you may exchange the product or receive a refund, except as explained below. Computers, monitors, printers, projectors, camcorders, cameras, and GPS/Navigation systems may be returned within 14 days from the original purchase or invoice date and may be subject to a 15% restocking fee if opened (unless defective). Most items purchased online can be returned to CompUSA retail locations. Please review your packing slip to determine return procedures for your purchase. If your packing slip is missing or is not clear on how to return, please call 1-800-653-3831 for clarification before attempting to return to a store. Some items must be returned by mail, using the Mail-In (RMA) Return Policy listed below. All items must be accompanied by a copy of the original receipt and must be in the original, undamaged packaging. Refunds or credits do not include original shipping and handling charges. PERSONAL DATA: please remove personal data (e.g. computer/cell phone data, media, tapes) from returned/exchanged items. CompUSA is not responsible for any damages related to any loss, mishandling, or disclosure of personal data left on returned/exchanged item.
Shipping fees will not be refunded if shipment is refused at time of delivery.
Refunds on purchases made with a credit card will be posted to the original credit card used at the time of sale.
Opened software, DVD movies, pre-recorded videos and game cartridges may not be returned for a refund. Opened service parts, motherboards, and processors may not be returned for refund, but may be exchanged, if defective. Labor, installation services, and shipping charges are non-refundable.
Software downloads
Software downloads are subject to the applicable EULA. If you successfully download software, you may not return the software for a refund. If you are unable to download the software, you may be eligible for a refund. To request a refund, you must contact our E-Commerce Customer Service Center at Sales_Support@compusa.com or 1-800-653-3831, M-F 8:00 AM -5:00 PM CT within 21 days of purchase. No refunds or exchanges are allowed after 21 days from purchase. CompUSA will only accept returns of downloaded software in compliance with the applicable EULA. A signed letter of destruction may be required from you prior to a refund being issued. Refunds on purchases made with a credit card will be posted to the original credit card used at the time of sale.
Clearance Products
All clearance products (including refurbished, new and open box items) purchased from this website cannot be returned.
Mail-In (RMA) Return Policy
For online purchases (excluding CompUSA PC) returned by mail:
Contact our Support Center at 1-800-653-3831 to obtain your Return Authorization (RMA) number and details including mailing address and procedures. RMA numbers are valid for 10 days from date of issuance. We are unable to accept returns without an RMA number.
To receive a refund or credit, your purchase must be returned with shipping and insurance pre-paid in "as new" condition, in original box and packaging, and with all warranty cards, manuals and accessories. Any variance from these conditions could result in delay or forfeiture of your refund.
Shipping and insurance charges are not refunded.
Refunds on purchases made with a credit card will only be credited to the same card.
Refunds or credits are issued after receipt and inspection of returned goods. Refunds or credits do not include original shipping and handling charges.
Shipping fees will not be refunded if shipment is refused at time of delivery.
All returns must be shipped prepaid. CompUSA will refund shipping charges for defective/damaged merchandise only. CompUSA.com will not accept the return or exchange of any item if the UPC code has been removed from the packaging. Products returned to CompUSA without proof of delivery may result in forfeiture of your refund.
Returns Exceptions
Opened software, DVD movies, pre-recorded videos and game cartridges may not be returned for a refund.
Customer data / information / media
(Products that contain personal information or media: computers, PDAs, cameras, camcorders, etc.) Please delete or remove any personal data or media (videotapes, memory cards) from your product before you return it. CompUSA is not responsible for any damages related to any loss, mishandling, or disclosure of personal data left on any returned/exchanged item.
General Return Guidelines (applies to all return policies)
Your original receipt or invoice is required.
You are responsible for cancelling your wireless cell phone plan if you return a cell phone. We are not responsible for contacting your wireless carriers regarding changes or cancellations of your service plan.
We do not accept returns of items missing the UPC codes.
Restocking fees do not apply to the return of a purchase made from a Hawaii address.
We do not charge a restocking fee for defective product returned in exchange for the exact same product, or for product originally purchased as Open Box.
Any product returned without promotional item(s) included with the original transaction (e.g., buy camera, get free memory card; buy printer, get free gift card; or buy TV, get DVD player for half off) will have the value of the promotional item deducted from the refund amount.
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Store Description:
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Shipping Info.:
We ship orders with FedEx. If you have an account, you can track your order online. Click here for more information on FedEx shipping.
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