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TFAW contact information:
Phone:800-862-0052
Customer Service Phone Hours
Monday - Friday, 9am-5pm PST
email:service@tfaw.com
address:
Customer Service Dept.
Things From Another World
2008 SE Monroe Street
Milwaukie, OR 97222
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TFAW Return Policy
We do not accept any liability for the content of the items we sell. So we cannot accept return on comics, graphic novels or books because the storyline or art wasn't to your liking. We do take consideration for the following exceptions:
Apparel - item may not be worn or washed. No returns on intimate wear.
Toys, collectibles, models - Product must be unopened and in the same condition it was when you received it.
DVD/VHS - item must be unopened and in original packaging.
All Pre-Order sales are final and cannot be cancelled or returned.
You MUST contact us prior to sending a return back. Please contact us by calling 1-800-862-0052 (Catalog code: 121118) or use our contact form. Please note that you may be charged a 10% re-stocking fee for any returned merchandise.
We can refund shipping costs only if the return is the result of our error.
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TFAW Store Description:
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TFAW Shipping Info.:
TFAW.com does ship to APO/FPO addresses. These addresses are considered US addresses. If you have an APO/FPO address do not select the country in which you are currently stationed, simply select "United States".
TFAW.com ships to international destinations.
Keep in mind that international orders may be subject to import duties/taxes by your country. All internationally shipped orders will be accurately labeled for customs purposes, therefore we are unable to mark shipments as 'gift.' Questions regarding rates should be directed to the appropriate department in your government.
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