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Store Information for SMART CAT

SMART CAT contact information:

Phone:1-866-31-76278

Customer Service Phone Hours
SmartCat had its beginnings twenty years ago when Betsy Lipscomb, the founder and president of Cats International, gathered old wooden fence posts from her farm in Wisconsin and gave them to cat owners to use for scratching posts. The posts were very popular and over the years were improved with the addition of sisal rope and a sturdy base. The demand for these posts was so great that now improved and patented versions of these posts are being sold by SmartCat. After several years of volunteering for a local humane society and caring for hundreds of cats, Betsy realized that the popular practice of declawing (partial digital amputation) was detrimental to cats, both physically and psychologically. In many cases declawing resulted in more serious behavior problems such as inappropriate elimination and biting problems. Knowing that behavioral problems are the number one killer of pets in this country, Betsy started a free behavior counseling service that is known as Cats International (www.catsinternational.org). Cats International is a reliable resource for intelligent and practical solutions for solving as well as preventing difficult behavior and training problems. Between calls to the behavior hotline and hits on their website, Cats International receives thousands of contacts every month. Betsy dreamed of creating a company that could produce and market superior products for cats. She recognized the need for products that would satisfy cats' natural instincts and meet their mental and physical needs--thereby eliminating many common behavior problems. SmartCat was conceived with the unique mission to provide products that are specifically designed to enhance the quality of life for cats by providing for their behavioral needs. This mission is what sets SmartCat™ apart from other companies. SmartCat™ products, with their high quality design and construction, encourage the mental and physical stimulation of cats while meeting the needs of both cats and their humans. The products are designed by feline behavior experts and all are widely tested and approved before reaching the market. SmartCat's extensive manufacturing capabilities have now taken the farmhouse kitchen operation to new heights. The mission, however, is still the same—to provide superior products that will improve the quality of life for cats and their owners. SmartCat is proud to be associated with Cats International. A portion of the profits from the sale of SmartCat products will be donated to Cats International to support their vital educational services.

email:

address:
N144 W5660 Pioneer Rd Cedarburg, WI 53012

SMART CAT Return Policy
If you are dissatisfied with your SmartCat™ merchandise, you may return it within 45 days for a replacement or refund of your full merchandise cost. To return an item, please print out and complete our Return Form and include the Return Form in the box with the items you are returning. Charges for return shipping are the responsibility of the customer.

SMART CAT Store Description:
SmartCat had its beginnings twenty years ago when Betsy Lipscomb, the founder and president of Cats International, gathered old wooden fence posts from her farm in Wisconsin and gave them to cat owners to use for scratching posts. The posts were very popular and over the years were improved with the addition of sisal rope and a sturdy base. The demand for these posts was so great that now improved and patented versions of these posts are being sold by SmartCat. After several years of volunteering for a local humane society and caring for hundreds of cats, Betsy realized that the popular practice of declawing (partial digital amputation) was detrimental to cats, both physically and psychologically. In many cases declawing resulted in more serious behavior problems such as inappropriate elimination and biting problems. Knowing that behavioral problems are the number one killer of pets in this country, Betsy started a free behavior counseling service that is known as Cats International (www.catsinternational.org). Cats International is a reliable resource for intelligent and practical solutions for solving as well as preventing difficult behavior and training problems. Between calls to the behavior hotline and hits on their website, Cats International receives thousands of contacts every month. Betsy dreamed of creating a company that could produce and market superior products for cats. She recognized the need for products that would satisfy cats' natural instincts and meet their mental and physical needs--thereby eliminating many common behavior problems. SmartCat was conceived with the unique mission to provide products that are specifically designed to enhance the quality of life for cats by providing for their behavioral needs. This mission is what sets SmartCat™ apart from other companies. SmartCat™ products, with their high quality design and construction, encourage the mental and physical stimulation of cats while meeting the needs of both cats and their humans. The products are designed by feline behavior experts and all are widely tested and approved before reaching the market. SmartCat's extensive manufacturing capabilities have now taken the farmhouse kitchen operation to new heights. The mission, however, is still the same—to provide superior products that will improve the quality of life for cats and their owners. SmartCat is proud to be associated with Cats International. A portion of the profits from the sale of SmartCat products will be donated to Cats International to support their vital educational services.

SMART CAT Shipping Info.:
SmartCat™ ships via UPS Ground. Because of this reason, we cannot deliver to P.O. Boxes. Please provide your street address so that we can get your order to you without delay. Please allow 7-10 business days from the time you place your order for it to arrive. SmartCat can only ship to the United States and Canada. Orders to Canada have a $9.95 surcharge. Orders for Alaska, Hawaii, and elsewhere require additional shipping charges. The shipping amount indicated will not reflect actual shipping charges; you will be contacted to obtain your approval of the final shipping charges prior to the order processing.