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Store Information

contact information:

Phone:1-866-593-2543

Customer Service Phone Hours
Monday-Saturday-9am-9pm
Sunday-11am-8pm.- - -

email:

address:
22 4th Street
San Francisco, CA 94103-3131

Return Policy
Not what you were expecting? Returns are easy and convenient at macys.com. You can exchange or return your purchase to any Macy's store (find the one nearest you). You can also return purchases directly to macys.com by mail. It's up to you!

RETURNING TO A STORE Inside your package you'll find an invoice like the one shown here. Simply take your purchase, this invoice (make sure the bar code is attached) and the original packing materials to any Sales Associate to process your exchange or return - it's that easy! You will receive a credit to the original tender (e.g. major credit card).

RETURNING A GIFT If you're returning a gift that was sent to you, follow the instructions above and you'll receive your choice of a credit to your Macy's credit card, an existing Macy's gift card or a store merchandise credit.

RETURNING BY MAIL Just fill out the return form shown here, use the pre-addressed shipping label enclosed with your order and send it back to us! Misplaced your pre-addressed shipping label?

Store Description:

Shipping Info.:
Macys ships most in-stock items within 3 business days. On occasions when we can't, we'll let you know. Read our Shipping Policy for complete details.

MACYS Coupons and Promotional Codes