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Store Information for LIGHTING DIRECT

LIGHTING DIRECT contact information:

Phone:(800) 375-3410

Customer Service Phone Hours
Monday through Friday: 6:00 am - 6:00 pm PST
Saturday: 8:00am-4:30pm PST
Sunday: 10:00am-3:00pm PST

email:cs@lightingdirect.com

address:
1330 Fortress St.
Chico, CA 95973

LIGHTING DIRECT Return Policy
LightingDirect.com is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order. LightingDirect.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy: The following items may be returned for a refund: Merchandise that has not been removed from its original packing. Defective merchandise. Merchandise that mispacked or was not shipped correctly. Merchandise that has not been installed. A 20% restocking fee will be charged on all returned merchandise, unless defective. Broken Glass While we do our best to ensure excellent packaging, occasionally glass fixtures will arrive broken. Items received with broken glass ARE NOT considered defective products. In these cases, you can contact our customer service department to request replacement glass to be sent to you at no additional cost. To begin processing a return please click HERE to login to your account. Exceptions Returns can only be made within 30 days after receiving your product(s). Exchanges can only be made 60 days after receiving your product(s); restocking fees will still apply. All returns must be over $15 in total value. Any return for less than this total amount may not be permitted. Merchandise must have not been damaged in freight transit. Some items LightingDirect.com sells are not available in our web catalog but can be purchased over the phone. If you order a special order item by contacting our toll-free number it may not be returnable or may be subject to a greater than normal restocking fee. If defective, you may only exchange these items for the same product. Please call our customer service number if you are uncertain about any part of this return policy or you have unanswered questions. General We can process returns and refunds only for items purchased from LightingDirect.com or one of its affiliates. To receive a refund all returned merchandise must be in resaleable condition, free from scratches and defects. Items must be in the ORIGINAL manufacturer packaging, and free from any excess tape or markings on the box to ensure proper credit. You can also cancel un-shipped items. To cancel and order that has not yet shipped please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return. Return By Mail Follow the simple directions below to make your return by mail: Contact our returns department by telephone or web interface to process your return and receive an RGA (return goods authorization) number. Once you have set up your return by phone you will be e-mailed an RGA number within 5 business days. Along with this return number you will receive a ship-to address where you must send your merchandise to. Be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit. It is important to write the RGA number on the packaging slip, and not on the box. Note: If you return a product to us without an RGA number, your return could be subject to additional restocking fees. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. We recommend items be returned via UPS or insured parcel post for proof of delivery. Be certain the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials. You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective, or the wrong item was shipped. Please maintain the shipping receipt for your records. Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from LightingDirect.com are eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days. Refunds Please note, we will refund shipping costs only if the return is a result of our error. LightingDirect.com is not responsible for any costs other than the cost of items returned and, in limited instances, shipping costs. No fees incurred due to damaged, or defective products will be covered by Improvement Direct Inc. We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of check via USPS. To begin processing a return, please visit our customer service department.

LIGHTING DIRECT Store Description:
LightingDirect.com is a part of Improvement Direct’s Network of Stores. It was started in 2000 as many people could not find the product they needed, in the color or model they needed, to finish their project from their local supply store. With so many choices available, the Internet was the perfect place to list out all the choices available, help customers find the product they needed, and get it to them on-time and on-budget. LightingDirect.com continues to make the hard-to-sell, easy-to-purchase

LIGHTING DIRECT Shipping Info.:
General Shipping Policy LightingDirect.com has tried to make its shipping and handling prices and policy as fair as possible, so you benefit from the Internet's low pricing plus the convenience of delivery to your door. For your convenience, we offer three shipping options: Standard, Two Day Air. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Because expedited delivery service involves air transport, some items cannot be shipped via these options. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier; these items are identified at time of purchase. We do our best to ensure that shipping is correctly calculated before you purchase, however, at times it may not be possible to do so accurately. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify or cancel your order for a full refund.

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