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Store Information for LENS.COM

LENS.COM contact information:

Phone:1-800-LENSCOM

Customer Service Phone Hours
Monday to Friday 7:00 AM to 9:00 PM CST Saturday 8:00 AM to 4:00 PM CST

email:Service@Lens.com

address:
P. O. Box 366 Louisiana, MO 63353

LENS.COM Return Policy
Contact our Customer Service Department to obtain a Return Merchandise Authorization (RMA) Number. This RMA Number MUST accompany all returned merchandise. Print and fill out a Returns Form and include it with your return. To receive credit, you must mail this Returns Form along with a copy of the original Packing Slip with your return. If you do not have the Packing Slip and cannot print the Returns Form, you can simply attach a note to your order indicating your name, the order number and the items you are returning, including the reason so that we can properly process the return. Re-pack only unopened and sealed contact lens vials or boxes for return. Contact lenses are FDA-regulated product, and classified as a Class III device (21 CFR 886.5925). As such, federal law prohibits us from accepting any opened products for return or exchange, unless a product defect exists, it's illegal for us to reuse or resell them. Address the return package as follows: Lens.com, Inc. Returns Dept. 301 Sonoco Dr. Louisiana, MO 63353 For your protection, items should be returned via traceable mail. we recommend that you ship your return back to us via UPS or US Postal Service with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments. Please be sure that your Packing Slip and the Returns Form are inside the package you are returning. Your return may take longer to be processed if the Returns Form or the Packing Slip are missing from the package. Note that it can take up to 6 weeks to complete the processing of your return (i.e., you send us the package, we credit you for your return, your credit card company reflects your credit, etc.). In the case of returns sent from APO/FPO addresses, the military and US Postal Service handles delivery, so we are unable to estimate the shipping time back to us. Usually these returns take a little longer than normal, so please be patient. * Custom Lenses, including novelty and made-to-order lenses, can not be canceled, returned, or exchanged. * A $2.50 fee will apply to each return processed. * Shipping and Handling charges are not refundable.

LENS.COM Store Description:
We are a leading direct-to-consumer marketer of contact lenses! We supply all the major brands and types of contact lenses at prices up to 70% below retail. Our company is the fastest growing direct-to-consumer contact lens supplier in the world. We have achieved this status by combining the lowest prices available with dedicated, personalized customer service. We pride ourselves on our high quality of customer service and order fulfillment. All of our orders are shipped either by U.S.P.S or FedEx. Most orders are processed and are ready to ship within 48-hours and should arrive within three to five business days after shipment. You can always call us at 1-800-LENS.COM to place your order over the phone, be sure to have your contact lens prescription information and your credit card handy when you call. Our Web site is hosted on a Secure Server. You can be assured that the information you provide us is protected by the highest standard of encryption technology available on the Internet. Our mission is simply to provide you with a frictionless method of buying contact lenses. We offer quality service and the lowest prices on brand name contact lenses in the world. Join the growing numbers who have tried us, loved our service, loved our prices and will never overpay for contact lenses again. We look forward to serving your contact lens needs.

LENS.COM Shipping Info.:
We use USPS Priority Mail as our standard shipping method. Using USPS allows us to offer our customers a reliable service at extremely competitive prices. We also ship some packages by FedEx Next Day and 2nd Day Air, although these services are not available for all regions. International orders are all shipped using USPS Global Priority. During the Checkout Process you can select from a range of shipping options available for your region. If you have any additional questions about shipping methods and pricing, you can contact our Customer Service Department.

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