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| Store Information |
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contact information:
Phone:1-800-426-6027
Customer Service Phone Hours
Monday-to-Friday-9am-6pm,
Saturday-9am-5pm
email:
address:
J&R Music and Computer World
59-41 Maurice Ave.
Maspeth, NY 11378
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Return Policy
Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer. J&R offers an exclusive 30-day exchange/refund policy on mail order and web purchases, and a 14 day exchange/refund policy on retail store purchases. Please note: defective computer software and opened pre-recorded DVDs and CDs may be exchanged for same title only. For health reasons, in-ear headphones and some personal care items that have been opened may only be exchanged if defective and for the same item. All retail store purchases require your J&R itemized receipt for return or exchange.
If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from J&R (see exceptions above). Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at (800) 426-6027. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.
- All returns must be packed in an outer shipping carton with valid RA # written on the outside of the shipping carton.
- A copy of your original invoice must be included in your return package.
- Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exceptions.
- Please ship your parcel back to us Freight Prepaid. We suggest that you use UPS Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments.
We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc., Postal Annex, etc. Note: A signed proof of delivery will be required on all lost package claims. The above guidelines apply to all internet and mail order purchases.
Send pre-authorized returns to:
J&R Music and Computer World
59-41 Maurice Ave.
Maspeth, NY 11378
Purchases made through our website or by phone may also be returned to our Retail Store. Returns for computer and office products can be brought to 19 Park Row basement. Returns for other consumer electronics can be brought to 31 Park Row basement.
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Store Description:
J&R. . . Bringing People & Technology Together
J&R brings the best in electronics, computers and more directly to you, from a company you can trust. From our stores in Downtown New York City, J&R has been providing customers with a combination of price, selection, security, and service for over 30 years. We are unique in the world of retailing -- a megastore with the personal touch of your local retailer, a family-owned business with a reputation that spans the globe.
Over 34 Years of Savings Selection & Service
Joe & Rachelle Friedman opened their first music store on Park Row in New York City in 1971, where they sold vinyl LPs of the current chart-toppers. Since that time, the business has expanded steadily. J&R now covers a massive city block across from City Hall Park in the heart of Downtown Manhattan. The stores are a "must-see" for many tourists and a "must-shop" for New Yorkers in the know. J&R's business, too, has expanded. J&R Music & Computer World not only sells an incredible array of CDs and a vast selection of top computer goods, but also digital cameras, cell phones, TVs, stereos, MP3 players, DVDs, kitchen appliances and much more. We have developed a loyal base of customers around the world through our catalogues and through JR.com (launched in 1998). In fact, J&R is the only company to receive two separate "Retailer-of-the-Year" awards.
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Shipping Info.:
At the present time, we only ship to the Continental U.S., Alaska, Hawaii, U.S. territories, Puerto Rico, and Canada. J&R proudly ships to our Armed Forces APO/FPO customers.
P.O. Box customers - please try to use a regular street address where possible. Except for APO/FPO, all P.O. Box addresses will be shipped via Express Mail, at a higher cost to you than Ground shipping.
Shipping Cost:
You will find more accurate shipping charges for your order in the order summary section of your shopping cart. The basic charge for Ground Shipping on any product (excluding Music and Movies) can be found on the product information page. The exact charges will show during the order process after you have entered your Shipping address.
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| Most Recent Store Review(s) |
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