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Store Information

contact information:

Phone:1-800-381-7179

Customer Service Phone Hours
7:30am-9pm-M-F,-CST
7:30am-7pm-Sat-Sun,-CST

email:CustomerService@DrsFosterSmith.com

address:
2253 Air Park Road
PO Box 100
Rhinelander, WI 54501

Return Policy
Returns Policy
If you are dissatisfied with your merchandise at any time you may return it for a replacement or refund of your full merchandise cost. It's part of our no-risk customer guarantee. NOTE: All electronic training products, electrical equipment and light bulbs are unconditionally guaranteed against defects for up to 60 days. Beyond 60 days, they are covered by the manufacturer's warranty and should be returned directly to the manufacturer for repair or replacement. [ back to top ] If you have your invoice . . . On the back of the invoice there is a perforated section called Quick and Easy Returns with Drs. Foster and Smith. Please fill out this section completely. Please include this form inside your return package. On the front of the invoice there is a return address label. Please place the label on the outside of your return package. [ back to top ] If you do not have your original invoice . . . Click here to view / download a printable returns form. (Requires Adobe Acrobat Reader 4.0 or later - get it here for free) Set to 'Actual Size' on the toolbar, then print the page. Completely fill out the form and include it in your return package. OR List the following information on a blank sheet of paper and include it in your return package: your name, address, and phone number; the product information--including item number, size, color, and quantity; reason(s) for return; and requested action you would like us to take. Please send the returned merchandise with requested information to the following address: Drs. Foster & Smith Attn: Returns Department 2389 Air Park Road Rhinelander, WI 54501 NOTE: The method of refund will be determined by the original method of payment. If you have any questions or concerns please feel free to contact our Internet Customer Service Department at 1-800-381-7179 or email us at: CustomerService@DrsFosterSmith.com. [ back to top ] FREE Email Newsletters - Sign up for pet care tips & secret sale alerts: Pet Supplies for every pet: Dog Supplies | Cat Supplies | Horse Supplies | Fish & Aquarium Supplies | Bird Supplies Reptile Supplies | Small Pet Supplies | Pond & Backyard Supplies | Wild Bird Supplies | Pet Pharmacy | Pet Care Articles

Store Description:
When we started our first animal hospital more than 20 years ago, our goal was to help pets live healthier, happier lives by providing the highest quality veterinary care available. We soon learned that the best way to help pets was to help pet owners - the people who have the most influence on their pet's overall health. We decided there were three things we could do for pet owners which we felt could help the greatest number of pets: Give pet owners the information they want and need to improve their pet's care. Make the products they need affordable. Show them that many of the things they thought had to be done by pet professionals could actually be done by themselves at home . . . and for a lot less! Judging by where our path has led us, our decision to help pet owners has resulted in helping more pets live happier, healthier lives than we ever could have dreamed possible. We are truly humbled by the fact that today we are the nation's largest cataloger of pet supplies, serving millions of pet owners like you from coast to coast. While much has changed over the last two decades, what we believe in - those three guiding principles upon which Drs. Foster & Smith was built - has remained the same: Empowering Pet Owners The best care begins at home. By providing you with the tools and know how to perform simple procedures and preventive healthcare measures - like dental care, vaccinations, and diet management - you save money and your pet gets consistent care when she needs it. Quality Products at Low Prices Our goal is to save you money so you can afford to give your pet the care she needs and deserves as a beloved member of your family. Our prices are consistently lower than any retail pet store or cataloger, and you'll find our quality is superior as well. Education Every catalog we publish features numerous articles to help pet owners learn more about their pet and how to improve their pet's quality of life. Plus, our award winning website PetEducation.com contains more than 2,000 articles from our veterinary staff on pet health and care. It is the primary source for Discovery Channel's AnimalPlanet.com pet health libraries, and is used by thousands of pet owners, pet professionals, schools, and universities every day around the world. . . . Our Next 20 Years of Service We're proud to have helped whole generations of companion animals live happier and healthier lives by standing behind their owners with expert advice and affordable pet supplies, ensuring each animal receives the best care they deserve. We don't know where the future will lead us, but we do know that our values and principles as veterinarians will always remain the same. That is our #1 commitment to you. We thank you for trusting us to help you provide the best care possible for your pet, and look forward to serving you, however we can, in the future. And if you would like to share your comments or suggestions with us along the path we take, you can trust we'll be listening.

Shipping Info.:
Shipping Policy
With only a few exceptions, we don't charge our customers extra for heavy or oversized items delivered using our standard ground service within the 48 connecting states. You pay only one shipping & handling charge based on the value of your order. This charge will automatically be calculated for you at checkout. All orders for Alaska, Hawaii, & U.S. Territories require Air Delivery. Please select your expedited delivery option during checkout. Shipping Options We offer Standard Ground (within 7 business days), Expedited (2-4 business days), FedEx® 2 Day Air (2 business days), and FedEx® Overnight Air (next business day) delivery options unless otherwise noted on the product page. Delivery by Friday is available for most of our products for Overnight Air or 2-Day Air service to any address in the 48 connected states as long as we receive your order by 1:00 PM CST, Thursday for Overnight Service, or by 1:00 PM CST, Wednesday for 2-Day Air service.

DR. FOSTER & SMITH Coupons and Promotional Codes