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| Store Information |
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contact information:
Phone:1-800-822-9864
Customer Service Phone Hours
Mon-Fri-9:00am-7:00pm
Sat-11:00-5:00pm
email:service@discountcontactlenses.com
address:
Discount Contact Lenses
4265 Diplomacy Dr
Columbus, Ohio 43228
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Return Policy
30-Day Return Policy
Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges. We cannot accept opened boxes and vials, as we are unable to return these to the manufacturer.
Defective Products
In the unlikely event you receive a defective lens, do not throw the lens away. It may need to be returned to the manufacturer for analysis. Provided the lens manufacturer agrees the lens is defective, a replacement lens will be issued at no cost. Please note that defective lenses may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items.
Returns Procedure
Before returning items, please contact our customer service department (by email or phone). If emailing, please include your name, order number, the reason for the return in the email, and whether you would like a refund or exchange. If calling, please have this information available. Our customer service department will issue you a Return Merchandise Authorization (RMA) number. This number should be written prominently in the address portion of your return package.
Mailing Address
After obtaining an RMA number, send your return to:
Attn: Discount Contact Lenses Product Returns
RMA#: (write your RMA here)
4265 Diplomacy Drive
Columbus, OH 43228-3834
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Store Description:
Discount Contact Lenses is a full-service direct delivery contact lens supply company. Our company is one of the fastest growing optical suppliers in the world. We have achieved this status by combining the lowest prices available with dedicated, personalized customer service. We currently ship lenses to all 50 US states as well as to Europe, South America and the Far East.
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Shipping Info.:
APO/FPO shipping available
Please note that some governments (especially in Europe and Asia) collect Sales or Value Added Taxes (VAT) on contact lenses and other optical items. Such duties and/or taxes are NOT included in the purchase price of your order. It is the your responsibility to pay any such taxes as required by local statute at the point of delivery.
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| Most Recent Store Review(s) |
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