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Store Information

contact information:

Phone:1-800-201-3550

Customer Service Phone Hours
8am-11pm-Central-Time-Monday-Saturday- 9am-9pm-Central-Time-Sunday-

email:support@booksamillion.com

address:

Return Policy
BOOKSAMILLION.COM guarantees your satisfaction and offers you returns within 30 days of order receipt. To ensure that your returned merchandise is credited properly you must first contact Customer Service to obtain a return authorization number and package label. Packages without proper return authorization will not be accepted. Items returned will be refunded to the credit card used; if you paid by check, you will be issued a merchandise credit. We do not issue refund checks. Please note that shipping and handling charges are non-refundable. To return an item for any reason within 30 days of order receipt: Send an email message to our Customer Service department at Support@Booksamillion.com. Put "Return authorization needed" on the subject line to help us process your request quickly. In the body of the email message specify your Order ID number, the reason for return, and list the item(s) you are returning. We will provide a return authorization number within 24 hours and will email a return label to you. Pack the item(s) that you are returning to us. Enclose a copy of your packing slip and wrap the package securely. Affix the label that we emailed to you and ship the package via U.S. Mail or UPS. Be sure to apply adequate postage. Within 2 to 3 business days after we receive your package, our Returns Department will issue your credit. We will notify you via e-mail of the amount of your refund. Please note: BOOKSAMILLION.COM purchases cannot be returned to Books-A-Million, Inc. retail stores. All returns and billing questions must be resolved within 30 days of order receipt.

Store Description:

Shipping Info.:
To calculate the number of days it will take to receive your order, consider the number of days it will take us to process and pack your order, plus the number of days it will take the delivery service to handle your order. Estimated Delivery Time = Order Processing Time + Shipping Time The availability of each item is clearly labeled throughout the BOOKSAMILLION.COM site. You'll find that many items are labeled "ships in 2-3 days" which means that your order will be processed and will leave our warehouse on the second or third day. The number of days required for shipping time depends on the shipping method you select. For example, if you ordered a book that was available to ship within 2-3 business days, and selected Next Day Air shipping, your total delivery time would be between 3-4 business days (2-3 days to gather, plus 1 business day of shipping time).

BOOKS A MILLION Coupons and Promotional Codes