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Go to BILLIARD SUPPLY UNIVERSE home page: BILLIARDSUPPLYUNIVERSE.com
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BILLIARD SUPPLY UNIVERSE contact information:
Phone:(800) 355-5911
Customer Service Phone Hours
M-F 8-12 EST and Sat and Sun 10-9 EST
email:
address:
Allied Trade Group, Inc.
11730 118th Ave NE, Suite 400
Kirkland, WA 98034
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BILLIARD SUPPLY UNIVERSE Return Policy
30 Day Return Policy
No Hassle Returns
If you would like to return an item that is in like-new condition with original packaging, you may return the product within 30 days of receipt.
If you decide to return an item that was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund.
Returns with Restocking Fees
Some manufacturers charge a restocking fee. Please refer to the product page to view a particular manufacturer's return policy or you can browse our list of manufacturers with no restocking fee.
If you return an item with a restocking fee, it will be deducted from the refund. If the item was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund as well.
Non Returnable & Custom Made Product
ATG sells products from some manufacturers that are custom made or built-to-order. These items are non-returnable and non-cancellable once the order has been placed. Please refer to the product page to view a particular manufacturer's return policy or you can browse our list of manufacturers that do not accept returns.
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BILLIARD SUPPLY UNIVERSE Store Description:
Allied Trade Group, Inc. (ATG Stores) began in 1999 with the launch of its first website, LightingUniverse.com. Since then, ATG has grown to over 50 websites throughout multiple home furnishings categories, offering close to 2 Million product SKUs from over 600 name brand manufacturers, and 7 retail locations throughout Washington State.
Our Dedication.
By keeping current with the latest trends in interior design, we strive to carry products that will be the focus of your home’s décor, and always with superior selection, value, and quality. We understand our customers want their homes to be a unique reflection of their personal style, and a place of comfort and inspiration to them and their families. That is why we give every effort to provide all the resources you need to turn your house into a home.
With over 2 million products from name brand manufacturers, chances are we have what you're looking for...
Our Mission of home related products, professional business tools, and trade specific resources while providing exceptional service and value to our customers. We will do this while maintaining the highest level of personal and corporate integrity.
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BILLIARD SUPPLY UNIVERSE Shipping Info.:
Standard ground - Small Parcel.
Small-to-medium sized orders will ship using UPS, Fed Ex, or DHL - at no expense to you if the order is above $49. ATG Stores will email you a tracking number so you can track the order and check on the delivery date. Shipments usually arrive 1-6 business days from the time they leave the warehouse.
(Note: While ATG Stores does not require a signature on small parcel deliveries, it is ultimately up to the driver's discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.)
Expedited Shipping Services are available including, Next Day, 2-Day, 3-Day Services. Allied Trade Group will not be liable for expedited shipping charges due to delay in the lead time of an order. Expedited shipping services are offered only to speed up the Transit Time. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Lead times that are stated on the product pages represent the Average time frame a manufacturer is shipping their product and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times. Contact Customer Service to arrange for expedited shipping at (800) 355-5911 or Live Chat.
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