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| Store Information |
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contact information:
Phone:1-877-289-2376
Customer Service Phone Hours
email:
address:
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Return Policy
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:
1. Please refer to your packing slip for return information.
2. Pack the item securely in the original package, if possible.
3. Enclose the bottom portion of the original packing slip with the item. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
4. All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
6. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
www.aeropostale.com
Returns Department
150 Omicron Court
Shepherdsville KY, 40165
7. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
8. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Please note that your original shipping costs will not be refunded.
Returns to an Aéropostale Retail Store
It is easy to return products purchased on www.aeropostale.com to any Aéropostale store. Just follow these steps:
1. Find the nearest Aéropostale store by using our Store Locator. (Please note that returns must be made in-person. Aéropostale retail stores do not accept returns via mail.)
3. Enclose the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
4. All products must be returned in good condition, and with all accessories to ensure a full credit.
5. Take the item and original packing list to any Aéropostale retail store.
6. The store associate will process your return and issue you a credit. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping costs will not be refunded.
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Store Description:
Aéropostale, Inc. is a mall-based, specialty retailer of casual apparel and accessories, principally targeting 14 to 17 year-old young women and men. The company provides customers with a focused selection of high-quality, active-oriented, fashion and fashion basic merchandise at compelling values.
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Shipping Info.:
Depending on the item(s) you purchase on www.aeropostale.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). (Please note that some items may offer only one shipping method.) Shipping costs are dependent on the destination of your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
We offer the following convenient delivery options:
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| Most Recent Store Review(s) |
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