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contact information:
Phone:250-412-3258
Customer Service Phone Hours At AbeBooks.com our mission is to help people find and buy any book from any bookseller anywhere.
AbeBooks, the world's largest online marketplace for books, lists over 110 million new, used, rare, and out of print books from more than 13,500 booksellers. This great selection delivers value for all: readers find bestsellers, collectors find rare books, students find textbooks, and treasure hunters find books they've been seeking forever.
email:sellbooks@abebooks.com.
address: Abebooks Inc.,
#4-410 Garbally Road
Victoria, BC V8T 2K1
Canada
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Return Policy
Returning a Textbook
On occasion you may find reason to return a book to the bookseller or to request a refund for a book that has not arrived. A return may be initiated from the "Track Your Purchases" page within 14 days of receiving the book. To allow for reasonable shipping delays, the AbeBooks system makes available the refund option for "Item not received" 15 days past the estimated delivery date. If your order has not arrived and it is not yet 15 days past the maximum delivery date, please contact the bookseller directly for more information rather than using an incorrect return reason.
To initiate an AbeBooks return:
On the AbeBooks site, click [sign on] and enter your E-mail Address and Password. If you are already signed on, click [your account] above the red banner.
Click [Your Purchases] in the Members Menu.
Click [View your purchases] in the Your Purchases menu.
To display your orders:
Type the Sales Order No. and click [List Orders].
- or -
In the Orders per page list, click the number of your choice, and then click [List Orders].
Click [Item Details] beside the book you wish to return.
Click the [Request to Return Book] button on the Item Details page.
Select an option from the [Reason] list.
Type an explanation for the return in the [Comments:] text box.
Click the [Initiate Return/Refund] button to complete your request.
An e-mail message is sent to the bookseller, including the comments you entered, and an e-mail confirmation about the return is sent to you. The e-mail messages include the following information:
Your purchase order number
Book information and the reason for the return
Order date
The return shipping address
Book return tracking information **If you provided this information.
Your return will be completed when the bookseller receives the book back, or when they process the return online. We do recommend using a traceable method when shipping the book back to the seller. If the book has not arrived, booksellers may report a missing shipment 14 days after the return is initiated.
Reasons for Return
Select the most accurate reason for your return; processes are different for each of the return reasons.
Item did not arrive: The estimated delivery date (calculated based on business days and the bookseller's two-day allowance to send the book) has passed and the book has not arrived.
Buyer does not want item: The book buyer has changed their mind. Only the book price will be refunded; the book buyer will be responsible for the cost of return shipping.
Item was damaged: The item was damaged during shipping.
Item not as described: The condition of the book does not match the bookseller's description on www.abebooks.com.
Incorrect item delivered: The title, cover or edition of the book is different than what was described on www.abebooks.com
Notes:
AbeBooks facilitates the return process with links on the Web site and in e-mail notification and confirmation messages sent to both the book buyer and bookseller.
See also:
Returns Overview
Tracking your purchases
Return Reasons
Return Policy
Asking the bookseller a question
Viewing return shipping instructions
Inserting Tracking Information
Reviewing and updating returns
Cancelling an order
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Store Description:
At AbeBooks.com our mission is to help people find and buy any book from any bookseller anywhere.
AbeBooks, the world's largest online marketplace for books, lists over 110 million new, used, rare, and out of print books from more than 13,500 booksellers. This great selection delivers value for all: readers find bestsellers, collectors find rare books, students find textbooks, and treasure hunters find books they've been seeking forever.
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Shipping Info.:
Shipping Rates and Speeds
As an online network of independent Booksellers, AbeBooks does not warehouse book inventory, but rather facilitates the shipment of books directly from the Bookseller to you, the book buyer. Each seller sets the shipping rates and speeds for orders placed with them through the AbeBooks site. Sellers also decide what method of shipment they will use. Therefore, you will see differences in shipping costs and shipping speeds for different copies of books. Shipping costs also do not include domestic duties or taxes.
Please note: Shipping times cannot be guaranteed. They are only estimates based on the carriers' delivery times, and do not include weekends or holidays, and Customs processing. If your order will pass through Customs, please expect a delay. Shipping speeds can also be affected by holiday seasons and world events.
How to View Shipping Rates and Speeds
When you search for a book, your search results display the standard domestic shipping rate (i.e. A bookseller in the USA shipping to a USA address.) A link to each seller's shipping rates and speeds is also provided with the individual listings.
On the Search Results screen, locate the item that you are interested in purchasing.
The standard domestic shipping rate is displayed to the right of the price. To view other shipping options or to see rates and speeds for other shipping addresses, click on the link, [Rates & Speeds].
The Shipping Rates window opens to display the speeds of shipping and the rates offered by the seller listing that particular book. The additional items rate and the Bookseller Shipping Terms will also be displayed. Rates for shipment to other countries are displayed by selecting the country from the "Choose a destination country" drop-down list.
Viewing Shipping Rates & Speeds in the Shopping Basket
In your shopping basket, you'll see the shipping rates and available shipping speeds. You can choose the speed that you'd like for your order here, before beginning the checkout process. Simply click on the drop-down arrow next to the displayed shipping speed/rate and click on your choice.
If you have any specific questions regarding shipping or have specific requirements, please contact the bookseller.
Shipping Tips:
These 3 simple steps will help you save on shipping!
1. Order early: You can select a slower, less expensive shipping method.
2. Double up: Most booksellers offer a shipping discount on orders of multiple books.
3. Buy local: Choose books from a bookseller in the same area as your shipping destination for overall lower shipping costs. You can search by country, province or state with our advanced search field. Use [Narrow Your Results] in the right column of the search results page.
See also:
Accepting or rejecting extra charges
Searching for Books
Narrowing your search results
Searching the books of a specific bookstore
Purchasing a book
Asking the bookseller a question
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