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Customer Service Phone Hours
All merchandise for return requires a Return Authorization Number (RMA) from Finejewelers.com, Inc. and must be returned prepaid in the original unworn condition with all tags still attached. Any Item modified from their original delivery form, or with the original jewelry tags removed will not be accepted. You must return the package whereby a signature is required upon receipt. A Return Authorization Number (RMA) must be clearly displayed on the returned box, we will not accept any returns without an RMA number! To get your RMA, view your order or invoice online and click on the RMA Request button on the bottom of the page. Please keep in mind, shipping and handling charges, cost of none standard settings and none standard sizing are not refundable. All items made in a custom size will be charged the restocking fee as per consent agreement you have agreed to at the time of your order. At your request and upon receipt of goods, Finejewelers.com, Inc. will:
replace the item.
credit the purchase price of the merchandise to your original credit card account.
If a sample was provided for an approval before the final order was manufactured, or after an item is exchanged for a different size or in case of special orders, a restocking fee may apply.
Finejewelers.com, Inc. is not responsible for shipping charges on returns. It is recommended that you insure the package, and ship requiring a signature upon receipt. Additionally, we strongly suggest that you follow-up with our customer service department 2-3 weeks after returns are shipped to ensure that your package has been received. All refunds will be posted to the original credit card account as soon as items returned had been inspected by our quality control department.
International Shipping available.
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