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Customer Service Phone Hours
2253 Air Park Road
PO Box 100
Rhinelander, WI 54501
If you are dissatisfied with your merchandise at any time you may return it for a replacement or refund of your full merchandise cost. It's part of our no-risk customer guarantee. NOTE: All electronic training products, electrical equipment and light bulbs are unconditionally guaranteed against defects for up to 60 days. Beyond 60 days, they are covered by the manufacturer's warranty and should be returned directly to the manufacturer for repair or replacement. [ back to top ] If you have your invoice . . . On the back of the invoice there is a perforated section called Quick and Easy Returns with Drs. Foster and Smith. Please fill out this section completely. Please include this form inside your return package. On the front of the invoice there is a return address label. Please place the label on the outside of your return package. [ back to top ] If you do not have your original invoice . . . Click here to view / download a printable returns form. (Requires Adobe Acrobat Reader 4.0 or later - get it here for free) Set to 'Actual Size' on the toolbar, then print the page. Completely fill out the form and include it in your return package. OR List the following information on a blank sheet of paper and include it in your return package: your name, address, and phone number; the product information--including item number, size, color, and quantity; reason(s) for return; and requested action you would like us to take. Please send the returned merchandise with requested information to the following address: Drs. Foster & Smith Attn: Returns Department 2389 Air Park Road Rhinelander, WI 54501 NOTE: The method of refund will be determined by the original method of payment. If you have any questions or concerns please feel free to contact our Internet Customer Service Department at 1-800-381-7179 or email us at: CustomerService@DrsFosterSmith.com. [ back to top ] FREE Email Newsletters - Sign up for pet care tips & secret sale alerts: Pet Supplies for every pet: Dog Supplies | Cat Supplies | Horse Supplies | Fish & Aquarium Supplies | Bird Supplies Reptile Supplies | Small Pet Supplies | Pond & Backyard Supplies | Wild Bird Supplies | Pet Pharmacy | Pet Care Articles
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With only a few exceptions, we don't charge our customers extra for heavy or oversized items delivered using our standard ground service within the 48 connecting states. You pay only one shipping & handling charge based on the value of your order. This charge will automatically be calculated for you at checkout. All orders for Alaska, Hawaii, & U.S. Territories require Air Delivery. Please select your expedited delivery option during checkout. Shipping Options We offer Standard Ground (within 7 business days), Expedited (2-4 business days), FedEx� 2 Day Air (2 business days), and FedEx� Overnight Air (next business day) delivery options unless otherwise noted on the product page. Delivery by Friday is available for most of our products for Overnight Air or 2-Day Air service to any address in the 48 connected states as long as we receive your order by 1:00 PM CST, Thursday for Overnight Service, or by 1:00 PM CST, Wednesday for 2-Day Air service.
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