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Customer Service Phone Hours
12200-C MT Holly Huntersville Road
Huntersville, NC 28078-7623
Most items sold by DocOrtho.com may be returned within 30 days of purchase for a refund minus a restocking fee of 15% (minimum $5.00). All items returned must have a Return Authorization number. Please contact us by email: firstname.lastname@example.org or by phone 1-866-338-1682 to obtain a Return Authorization number. Any items that are returned with missing or damaged packaging will be charged an additional $5.00 per item. DocOrtho.com will pay all shipping costs if the item delivered to you was a result of our error.
We cannot guarantee the sizing of an item. The sizing on our websites come directly from the manufacturer listed sizing. Please make sure the sizing is correct before ordering your item.
Non-Returnable and Non-Exchangeable Items
Any item that is beyond 30 days from purchase date.
Any item that is not in it�s original condition, is damaged, smells of smoke or other pollutants, or is missing parts.
Any item that is missing the appropriate instruction manuals.
Any item that is missing the original packing material.
For hygenic reasons, items such as:
Compression Hosiery, All Socks, Hernia Supports, Maternity Supports, Shoe Insoles, Heel Cushions/Pads, Topical Ointments, Pillows, Mattress Pads, or Cushions. Non-Returnable items sent to DocOrtho will be returned to the customer at the customers expense.
Exchanges If you have purchased the wrong size support, and would like to exchange it for a different size, please contact us by email: email@example.com or by phone 1-866-338-1682 to obtain a Return Authorization number. All shipping charges are the responsibility of the customer. Please note that we are unable to exchange items that have been damaged, worn or dirty due to use.
Other Information If the item(s) is returned to DocOrtho without a return authorization, it will be returned to the customer at the customers expense or subject to a 50% restocking fee.
If the item(s) is returned to DocOrtho not in new condition, it will be returned to the customer at the customers expense or subject to a 50% restocking fee.
If the item(s) is returned to the manufacturer without our authorization, it will not be credited to your account and will be returned at the customers expense.
Orders where delivery has been refused by the Customer will be treated the same as a return for refund.
Special Information for Personal Care Items
Medical compression hosiery and socks, just like any other sheer material, can easily snag, tear a hole, or run. Take special care when applying and washing these products. Snags, holes and runs are not manufacturer defects and refunds or exchanges will not be given for these situations.
Quality orthopedic supports including: back braces, knee braces, posture supports, medical socks and hosiery.
Most orders received before 3:00 PM (Eastern Time), Monday through Friday (excluding holidays), will ship the same day. Orders received after 3:00 PM (Eastern Time) on business days, over weekends and on holidays will ship the next business day.
Fedex Ground(continental US Only): $6.95* Fedex Express Saver: $9.50* Fedex 2 day: $20.00* Fedex Standard Overnight : $30.00* Fedex Priority Overnight: $40.00* USPS Priority Mail: $8.95 USPS Express Mail: $29.95 International order rates will be calculated during checkout.
* PO BOXES: Items can only be shipped with USPS(United States Postal Service) when being delivered to a PO BOX. If any shipping method is choosen other than USPS for PO BOXES an additional charge for the difference will be automatically charged to your order.
Orders Within the United States - DocOrtho.com offers Standard shipping options of FedEx Ground (2 to 6 business days) and Insured Priority Mail (2 to 4 business days) with Delivery Confirmation. Expedited shipping methods include Express Mail (1 to 3 business days), FedEx Express Saver (3 business days), FedEx 2 Day (2 business days), FedEx Standard Overnight (1 business day - afternoon delivery) and FedEx Priority Overnight (1 business day - morning delivery).
Orders to Overseas Military Addresses (APO and FPO) - DocOrtho.com offers Insured Priority Mail for your order. Please select United States for the country to avoid Global Express Mail charges.
Orders to Puerto Rico - DocOrtho.com offers a Standard shipping option of Insured Priority Mail (2 to 4 business days) with Delivery Confirmation. Expedited shipping methods include Express Mail (1 to 2 business days), FedEx International Economy (2 business days) and FedEx International Priority (1 to 2 business days).
Orders to Other US Protectorates - DocOrtho.com offers Insured Priority Mail (2 to 4 business days) with Delivery Confirmation for your order.
All International Orders are shipped via Global Express Mail Service (with the exception of Canada where we also offer FedEx Ground, FedEx International Economy and Priority Services). Please allow from 1 to 2 business weeks for delivery of your order by Global Express Mail. This should include the time required to clear customs. Please be aware that taxes and duty may apply to your order per your country's Customs practice. An administrative fee may also be charged by the local Delivery Company to process the order through Customs and pre-pay any taxes or duty. DocOrtho.com is unable to calculate or estimate any of these charges and they are the responsibility of the purchaser.
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