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Phone:1-800-227-7776

Customer Service Phone Hours
1-800-227-7776

Email:

Address:
Bass Pro Shops Customer Returns
2300 E. Turner Street, Suite R
Springfield, MO 65803
Return Policy
Bass Pro Shops offers a "no hassle" return policy. If the item was purchased through the catalog or online, you may return it to us within 30 days of purchase. After 30 days from the purchase date, all electronics and non-Bass Pro brand rods and reels that are covered by the manufacturer's warranty should be returned to the manufacturer. Redhead, Rocky and Danner boots have a one (1) year warranty, while most other boots and shoes have a 60 day money-back guarantee (with proof of purchase from Bass Pro Shops). We can not accept the return of boots that are older than one (1) year. Items not covered by the manufacturer's warranty may be returned (with proof of purchase) on an inspection basis only. All Bass Pro Shops brand rods have a one-year warranty. Note: Merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair. Included with each order is an invoice with return instructions located on the back. For your convenience, a preprinted (not prepaid) address label is also included. If you have the invoice, please fill out the back of the form in entirety, place the return label on the package and return via USPS insured with delivery confirmation. If you receive merchandise not on your packing slip, we will reimburse USPS ground shipping costs. Merchandise should not be shipped COD or via air. Please be aware that some stores who provide shipping and packing services charge extra for these services and those charges will not be reimbursed. If you do not have the invoice, you may print a return form by clicking here. Please include your order number, name, address and daytime phone number. Also include a brief letter explaining why you are returning the item and whether you would like a refund or an exchange for another item. Send by the carrier of your choice to: Bass Pro Shops Customer Returns 2300 E. Turner Street, Suite R Springfield, MO 65803

Store Description:
Bass Pro Shops sporting goods online store offers a large selection of hunting gear and fishing gear.

Shipping Info.:
All orders that include a valid e-mail address will be sent an order acknowledgement. When the order is shipped from our distribution center you will receive a shipping confirmation via email to inform you of your order status. Your shipping confirmation will include ship date, carrier and tracking number if applicable. You will need to allow up to 24 hours after shipment for your tracking number to be activated. Note: we are sorry that at this time, we are unable to provide tracking numbers on packages shipped PARCEL POST, DHL, or Canadian carriers.

Sports-Fitness > Sports
Outdoors > Hunting
Outdoors > Camping
Outdoors > Fishing
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